Conference Agenda

Government ICT 2017: Thursday 26th January 2017

January 26, 2017
  • 08:00
    Registration, Exhibition and Networking Breakfast
  • 09:15
    Chair’s Opening Remarks
    Rob Driver, Head of Public Sector, Tech UK
  • 09:20
    Opening Keynote Address: Meeting the Expectations of the Internet Era
    Iain Patterson, Director of Common Technology Services, Government Digital Service
    • Celebrating the efforts of GDS in helping the UK to achieve 1st place in the UN’s e-government Index
    • Delivering substantial projects such as Gov.UK Verify, Notify and Pay aimed at simplifying transactions across the public sector and beyond
    • Maintaining the user-centric approach to service design to ensure that interaction with government is secure, seamless and cost effective
    • Building strong relationships across departments, specialisms and organisational boundaries to build a foundation of standards for future innovations
  • 09:50
    Beyond a Product – How Verify is Disrupting the Identity Management Market
    Adam Cooper, Lead Technical Architect, Gov.UK Verify
    • Using a ubiquitous system to expand the remit of document verification to encompass over 200 unique identifiers
    • Highlighting the importance of keeping apace with security challenges, products and best practice
    • Partnering with local government to broaden use: Warwickshire as a Verify blue badge test bed
    • Increasing scope to service health and social care: Integration ready to facilitate adoption
  • 10:10
    The Mystaffs App – Integrated, Personalised and Scalable
    Dionne Lowndes, Head of Customer Service and Digital Leader, Staffordshire County Council
    • Joining two tier council services via mobile: County, District and Police.
    • Personalising content for local context and relevant services to engage users
    • Integrating back offices systems such as CMS, CRM and e-payments
    • Offering more than an app: encouraging self-management and promoting social action
    • Estimating £150k in savings of call centre costs through channel conversion to app usage
  • 10:25
    Questions and Answers
  • 10:45
    Refreshments, Networking and Exhibition
  • 11:55
    Seminar Session 1
    • Exploring novel approaches to service design for cleaner, more cost effective IT
    • Understanding the service hosting market and how best to scale your systems
    • Simplifying mobile and web to ensure optimal citizen engagement and low intensity administration
    • Managing integration and employing solutions to ensure true interoperability of your IT capabilities
    • Discovering smart technologies to improve automation and instigate business change
  • 12:55
    Lunch, Networking and Exhibition
  • 13:55
    Seminar Session 2

    Please see topics listed at 11:55

  • 14:55
    Refreshments, Networking and Exhibition
  • 15:25
    Afternoon Keynote – Pushing the Barriers of Public Sector IT
    Mayank Prakash, Director General for Digital Technology, Department for Work and Pensions
    • Digital as partners, not providers: making digital part of the organisation’s DNA
    • Combining the power of internal expertise with partnerships across the public, private and academic sectors
    • Harnessing disruptive innovation to find new ways of improving people’s interaction with government
  • 15:40
    Panel Discussion – Becoming Digital Leaders: Innovation and its Discontents
    Andrew Sheppard, Product Owner for the HMRC Tax Platform, HM Revenue and Customs
    Yvonne Gallagher, Director of Digital Value for Money, National Audit Office
    Lisa Commane, Assistant Director - ICT, Transformation and Customer Services, Coventry City Council
    Tom Symons, Principal Researcher, Policy and Research, Nesta
    • The power of open – how standards, software and data can foster the necessary change for IT innovation
    • Avoiding data for data’s sake – becoming experts in data science and analysis to enrich public sector data assets
    • Addressing the gulf in digital capacity – ensuring skills are developed and shared across sectors
    • Adopting a strategy of experimentation for disruptive technologies such as IoT, Distributed Ledgers, Machine Learning and Microservices architecture.
  • 16:25
    Close of Conference and Drinks Reception

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